by Lungiswa Mhlanga

There are times when a business starts to lose money and no-one is sure where the problem is located. Going over facts and figures only points to the bottom line. The bottom line continues to shrink. People start to get desperate. Strategies are planned and implemented to no avail. Tried and true measures are no longer working. It is time to call on the experts. The business analyst needs to be brought in. The problem is finding one who knows the company.

Someone who can develop a repoire with the departments to meet expectations is the perfect candidate for business analyst. This person will act as a liaison between management and development teams. He or she should be able to speak with authority while still maintaining a level of respect. The perfect business analyst will be able to foresee problems which may arise between teams and squelch them before they start.

The hiring of a business analyst

The first question one should always ask is “What do you know about our company?”. This is a key question in the interview process. You will want someone who is familiar with what your company does. He or she should know what products you manufacture or services you provide. Being familiar with your industry makes it easier for you and the business analyst to understand each other. He or she will know exactly what you are expecting without much training.

When hiring a business analyst ask for worse case and best case scenarios from past experience. Listen carefully to the response. Did they make reference to who was to blame for any failures or shortcomings? Someone who puts the blame on everyone else is someone you do not want in your organization. There is usually enough of that going around for everyone. Someone who is able to stand and say they made a mistake or did not do everything to avoid the failure is an honest person people will trust. This is someone others will respect. It will be easier to introduce a new player into the team if others can trust them.

Importance of a business analyst

Each year technology advances at break neck speeds. These advances are utilized by businesses all across the globe. Multi-million dollar corporations are caught in a “keeping up with the Jones” race to develop new products or better ways of serving the consumer. At times, the bottom line starts to fall. When the trend starts to become a normal thing, there is a problem. This is when a company may need to step back and regroup. Even then, trying the same old thing just does not produce the desired results. A business analyst can come in and trouble shoot the issues.

It can become frustrating to implement a plan of action only to discover when it is put into affect, it is no longer a viable solution. The business analyst will not allow this to happen. He or she is looking at the end goal and keeping up with changes which may affect the outcome. The perfect business analyst is abreast of what is needed and what is wanted. He or she can use this information to develop a flexible plan. Instead of a plan “B”, the plan “A” will be structured to allow for change or new needs.

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